Remaining manufacturer warranty
Where a watch is still within its original manufacturer warranty period, the remaining coverage transfers per the manufacturer's terms. ORELVANT WATCHES is not a party to that warranty.
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Warranty Information
The warranty applicable to a live watch will be stated clearly on its product page and purchase documentation before payment.
ORELVANT WATCHES is an independent watch specialist and is not affiliated with or endorsed by the manufacturers shown, unless expressly stated otherwise.
Types of warranty that may apply
Statutory or mandatory consumer rights
Consumer-protection rights required by law in the applicable jurisdiction apply irrespective of any commercial warranty. Their scope is determined by the governing law.
ORELVANT WATCHES commercial warranty
Where offered, a written commercial warranty will accompany the purchase documentation. Its duration and coverage are pending confirmation.
Third-party workshop warranty
Certain servicing or repair work may be covered by an independent workshop's own written warranty.
Service documentation
Records of prior services or repairs are provided when available and are distinct from any active warranty.
Commercial-coverage framework
Presented as an explanatory framework. Coverage, duration and remedies are pending confirmation and will be stated on the specific listing and purchase documentation.
- Mechanical faults covered by the applicable written warranty.
- Diagnostic procedure conducted by an approved channel.
- Authorization required before any repair.
- Repairs performed only through an approved repair channel.
- Transportation arrangements agreed in advance and documented.
- Repair, replacement or refund according to the governing terms.
Exclusions framework
Typical exclusions are listed below. Enforceability depends on the governing law of the destination market and will be reviewed on the applicable purchase documentation.
- Accidental damage.
- Impact.
- Misuse.
- Water damage where water resistance was not specifically guaranteed.
- Normal cosmetic wear.
- Straps and consumable components.
- Loss or theft.
- Unauthorized repairs.
- Magnetization.
- Damage caused after delivery.
Claim process preview
Not an active claim workflow.
Step 1
Contact support and describe the concern.
Step 2
Provide order and watch details.
Step 3
Receive preliminary instructions.
Step 4
Obtain return authorization where applicable.
Step 5
Use the approved insured return method.
Step 6
Watch is inspected on receipt.
Step 7
Receive a written decision.
Step 8
Repair or other remedy is provided according to the applicable terms.
Frequently asked questions
How long is the warranty?
The commercial warranty duration is pending confirmation. The applicable terms will be shown on the specific listing and purchase documentation before payment.
Is the manufacturer warranty included?
Where a watch retains remaining manufacturer coverage, that coverage is presented on the listing. ORELVANT WATCHES is not a party to any manufacturer warranty.
What is covered?
Mechanical faults are the intended focus of any commercial warranty. Full coverage will be defined in the written terms provided with each purchase.
Is water damage covered?
Water damage is generally excluded unless water resistance was specifically guaranteed in writing for the watch at the time of purchase.
Can another watchmaker repair the watch?
Repairs must be performed through an approved channel for warranty coverage to remain valid. Independent repairs may void the applicable warranty.
Who pays for warranty shipping?
The allocation of shipping and insurance costs depends on the applicable terms and will be stated in the written warranty accompanying the purchase.
What happens for international orders?
The applicable terms will be confirmed on the live listing and purchase documentation based on the destination.
Need clarification before purchasing?
Speak with a watch specialist about condition, documentation, delivery or the assisted-purchase process.