Company
Frequently Asked Questions
Common questions grouped by topic, with links to the relevant detailed pages.
Buying
Can I buy a watch directly through the website today?
Public commercial checkout is not yet enabled. Higher-value transactions are intended to follow an assisted-purchase path with a specialist.
How do I express interest in a specific listing?
Use the specialist channel on the listing, or the contact page, and reference the listing.
Authentication
How is a watch authenticated?
Every watch is intended to be independently inspected and authenticated. The authentication workflow is described on the authentication page.
Condition
How is condition graded?
Condition is described using structured grades and disclosures for polishing, replaced parts and service history.
Box and papers
Do listings include box and papers?
Where present, box, warranty card, booklets and additional documentation are disclosed on the listing. Missing items are stated explicitly.
Payment readiness
Which payment methods are accepted?
No payment method is currently active. Accepted methods will be listed once the payment provider has been selected, contracted and tested.
Is USD the transactional currency?
Yes. Secondary currencies displayed elsewhere on the site are estimates for reference only.
Shipping
Where can watches be shipped?
The website targets the United States, United Arab Emirates and Saudi Arabia. Active destinations will be confirmed before checkout.
Returns
Can a watch be returned?
Return conditions depend on the destination, applicable law and product condition. The return period will be stated on the purchase documentation.
Warranty
What warranty applies?
Applicable warranty (manufacturer, statutory or commercial) will be stated on the listing and purchase documentation before payment.
Buying from ORELVANT WATCHES
Does ORELVANT WATCHES buy watches from clients?
No. We do not purchase or take watches in trade. ORELVANT WATCHES only sells watches from its own documented selection.
Sourcing
Can ORELVANT WATCHES source a specific reference?
Sourcing requests can be submitted. No availability, price or timing is promised.
Private appointments
Is there a physical showroom?
No public showroom exists during the MVP. Consultations are conducted privately over video by appointment.
Brand independence
Is ORELVANT WATCHES affiliated with the manufacturers shown?
No. ORELVANT WATCHES is an independent watch specialist and is not affiliated with or endorsed by the manufacturers shown, unless expressly stated otherwise.